Digital Transformation-Travel Insurance

World2Cover is an Australian award-winning online travel insurance provider specializing in insurance packages to suit the person (single, couple, friends, modern or extended family) with the way they travel and their expectations and budget.

World2Cover seeks to upgrade its legacy website. It will look to modern design to serve its Australian customers in their domestic and international trips and be an online self-service platform as both a sale channel and a claim processing venue for World2Cover and its seven partners.

  • Industry: Insurance
  • Role; Sr CX Experiene
  • Website: world2cover.com.au
    and partner sites

Approach

  • Learn the product, what works, and what doesn’t.
  • Interview Australian stakeholders and partners to understand their individual goals.
  • Collaborate with customers and get buy-in with a prototype early. One design must work for World2Cover and the seven partners.
  • Deliver the design to Engineers and help them understand what is required.

Results

  • The success of the project rests on new partner contracts.
  • After seven days in Sydney and interviews, a prototype was proposed and approved.
  • Praised by World2Cover and Tokio Marine execs in helping close the partnership deals.

Create Profiles with Clients and Partners

Assessing Requirements through Site Map Planning

Made Workflows Simple with 4-5 Steps

Generating Quote in Steps 1-5